Question 1

What is SMMWORK?

Accepted Answer

SMMWORK is a social media consultancy. From a single dashboard you choose the growth objective you need — such as views, followers or likes across supported platforms — and our team plans and runs the campaign for you. Every option is organized under one curated service catalog, so you never have to deal with the technical details behind the scenes.

Question 2

How do I start a campaign?

Accepted Answer

Pick a service from the catalog, paste the public link to the post or profile, enter the volume you want, and confirm. The cost is deducted from your wallet balance and the campaign enters our queue. You can follow its status (pending, in progress, partial, completed) in your campaign history in real time.

Question 3

What are the compliance flags (SAFE / GRAY / HIGH-RISK) and why do you show them?

Accepted Answer

Every service carries a compliance flag so you can make an informed choice. SAFE covers policy-friendly, native growth-style services. GRAY marks services that may sit in a platform's gray area and are best used in moderation. HIGH-RISK signals services that carry a higher chance of being filtered or flagged by the platform. We surface these flags because we believe in transparency — they reflect our internal telemetry, not a verdict on your account.

Question 4

Do you ever need my account password?

Accepted Answer

No — never. We never ask for, need, or store the password to any of your social media accounts. Every service works using only the public link you provide. Anyone claiming to need your password is not us, and you should refuse.

Question 5

Which payment methods do you accept?

Accepted Answer

You can top up your wallet by bank transfer and then pay for orders from your balance. Pricing is set in USD as the base currency, with multi-currency display so you can see approximate amounts in your preferred currency. Your wallet balance is the single source of truth for payments.

Question 6

What is your refund and refill guarantee policy?

Accepted Answer

If a campaign fails to start or is canceled before delivery, the charged amount is returned to your wallet. For partially delivered campaigns, you are refunded for the undelivered portion. Selected services include a refill guarantee for a stated window (for example, drop replacement for followers) — the refill terms are shown on the service before you confirm. Refunds go to wallet balance, not back to the original payment method, unless required by law.

Question 7

How does drip-feed work?

Accepted Answer

Drip-feed splits a large campaign into smaller batches delivered gradually over time instead of all at once. You choose the volume per batch and the interval between batches. This creates a more natural, paced growth pattern. Drip-feed availability and limits depend on the specific service.

Question 8

What are the minimum and maximum campaign volumes?

Accepted Answer

Each service defines its own minimum and maximum volume, shown directly on the service card. Limits vary by platform and service type. If you need volumes beyond the listed maximum, you can split them across several campaigns or contact support — we arrange tailored plans for agency and enterprise clients.

Question 9

How fast is delivery?

Accepted Answer

Each service shows an estimated start time and average speed based on our recent telemetry. These are estimates, not guarantees — actual timing depends on the service selected from our curated catalog, queue load, and platform conditions. Some services begin within minutes; others may take longer. We report observed averages honestly rather than promising fixed delivery times.

Question 10

Do you have an agency / white-label partner program?

Accepted Answer

Yes. Agency and enterprise partners get wholesale pricing, an API key, and the option to run their own white-label child panel with custom branding, their own pricing markup, and an isolated wallet. API credentials and balances stay isolated per tenant. Contact support to discuss partner tiers and onboarding.

Question 11

Is there an API for automation?

Accepted Answer

Yes. We expose an api/v2 endpoint set so you can integrate campaign creation, balance checks, status polling, and refill requests into your own systems. Authenticate with your partner API key. The interface follows widely used industry conventions, so existing tooling generally works with minimal changes.

Question 12

What happens on partial delivery?

Accepted Answer

If a campaign can only be partly fulfilled, it is marked "partial" and you are automatically refunded to your wallet for the portion that was not delivered. You only pay for what you actually receive. The delivered and undelivered counts are shown in your campaign details.

Question 13

Which platforms do you support?

Accepted Answer

We support a broad range, including Instagram, TikTok, YouTube, Telegram, Twitter/X, Facebook, Spotify, Twitch, Discord, and more. The exact services available per platform are listed in the catalog and updated regularly as service availability and platform conditions change.

Question 14

Is the engagement "real"?

Accepted Answer

Quality varies by service, and we label it accordingly. Some services deliver higher-retention, more authentic-looking engagement; others are lower-cost and lower-retention. We do not promise that every interaction comes from a fully active human account. The compliance flags and service descriptions are there to set realistic expectations before you start a campaign.

Question 15

What are the account safety best practices?

Accepted Answer

Keep your profile public while a campaign runs, avoid stacking many overlapping campaigns at once, prefer SAFE-flagged services and drip-feed for steadier growth, and never share your social account password with anyone — including us. Mixing paid services with genuine organic activity tends to produce the healthiest results.

Question 16

Can I cancel a campaign after starting it?

Accepted Answer

A campaign can usually be canceled only while it is still pending and has not started processing. Once delivery begins, cancellation is generally not possible, though partial-delivery refunds still apply. Reach out to support quickly if you need to cancel.

Question 17

How do I get support?

Accepted Answer

You can open a support ticket from your dashboard with your campaign ID and the issue. We prioritize campaign issues such as stalled delivery, incorrect volumes, and refill requests. Please include the public link and any relevant screenshots so we can investigate quickly.

Frequently Asked Questions